سياسة الخصوصية

Privacy Policy - English

Introduction

Welcome to the Distribution Line General Trading application ("the App"). We respect your privacy and are committed to protecting your personal data in accordance with international best practices and applicable laws. This policy explains how we collect, use, store, protect, and share your information when you use the App. By using the App, you agree to the terms outlined in this policy.

1. Data We Collect

• Account information: mobile phone number, agency owner name, agency name, province.
• Agency data: agency logo, response time, minimum cart value.
• Product data: product names, prices, available quantities, images, descriptions, categories, colors, sizes, weights.
• Order data: incoming order details, order statuses, customer names, addresses, amounts.
• Device data: push notification token, device type, operating system, device name.
• Location data: agency geographic coordinates, collected once upon registration.
• Usage data: visit statistics, order counts, ratings.

2. How We Use Your Data

• Creating your account, managing your agency, and displaying your products to customers.
• Processing, displaying, and updating incoming order statuses.
• Sending real-time push notifications about new orders and important updates.
• Displaying statistics and performance reports for your agency.
• Improving app performance, user experience, and fixing bugs.
• Communicating with you regarding technical support and report follow-ups.
• Calculating exchange rates and currency conversions for dollar-priced products.

3. Legal Basis for Data Processing

We process your data based on:

• Your explicit consent when creating an account and using the App.
• Necessity to perform the agreed-upon service, including agency management and order processing.
• Legitimate interests to improve our services and ensure platform security.
• Compliance with applicable legal and regulatory requirements.

4. Third-Party Data Sharing

We never sell, rent, or trade your personal data. Limited and necessary data may be shared with:

• Google Firebase: for secure data storage, authentication, and push notifications.
• Notification services (Expo Push Notifications): for delivering real-time alerts to your device.
• Legal and regulatory authorities: only when legally required or by court order.

We do not share your data with any advertising or marketing entities.

5. Data Protection & Security

We implement advanced security measures to protect your data, including:

• Data encryption in transit using TLS/SSL protocol.
• Encryption of data stored on secured Firebase servers.
• Strict Firestore Security Rules preventing any unauthorized access.
• Complete data isolation between agencies; no user can access another user's data.
• Secure authentication via OTP verification code sent through WhatsApp.
• Audit logs tracking all sensitive operations.

6. Your Rights

You have the right to exercise the following at any time:

• Right of Access: View all your stored data through the App.
• Right to Rectification: Update and correct your account and agency information at any time.
• Right to Erasure: Permanently delete your account and all associated data from the App settings.
• Right to Object: Object to the processing of your data for specific purposes.
• Right to Data Portability: Request a copy of your data in a readable format.
• Right to Report: Submit a report or complaint through the in-app reporting system.

7. Data Retention

We retain your data as long as your account is active and to provide the requested service. Upon account deletion:

• Your profile data is deleted immediately.
• Some anonymized data may be retained for statistical purposes.
• Audit logs are deleted according to the defined retention policy.

8. Notifications & Alerts

The App uses push notification services to alert you about new orders, important updates, and administrative messages. You can control or completely disable notification settings from your device settings at any time. Disabling notifications will not affect the core functionality of the App.

9. Local Storage

The App uses local storage (AsyncStorage) on your device to save:

• Your login session.
• Your preferences, such as language and theme.

We do not use cookies or any tracking technologies for advertising or marketing purposes.

10. Children's Privacy

This App is intended for adult business owners and merchants and does not target children under the age of 18. We do not knowingly collect personal data from children. If we become aware that data has been collected from a minor, we will delete it immediately.

11. International Data Transfers

Your data may be stored and processed on Google Firebase servers located outside your country. We ensure that all transfers comply with recognized data protection standards and provide an adequate level of protection.

12. Policy Updates

We reserve the right to update this policy from time to time. In the event of significant changes:

• You will be notified via an in-app notification.
• The "Last updated" date at the top of this page will be revised.
• Your continued use of the App after an update constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related inquiries, requests, or complaints regarding data protection, you can contact us via WhatsApp: